What sizes are your products available in ?
All our products are tailor-made from scratch. We work with your measurements or size as provided during order.
 

How do I submit my measurements ?
Easy! After processing your online order, e-mail detailed actual body measurements of HEIGHT, BUST, UNDER-BUST, WAIST and HIPS to dbhotika@cal2.vsnl.net.in. In case any other measurements be required, our production department will contact you later.  

 

I love the outfits in your gallery. However, I want small changes made, like long sleeves instead of short, longer blouse to cover my midriff, etc. is it possible?
Yes, all special requests are accommodated. While most changes are free of cost, any substantial changes resulting in extra cost for us may result in a marginal change in price. Details of ALL Changes/ Special Instructions MUST be repeated via email after order.

We have recently had cases, where the customer has expected his/her order to be executed, incorporating changes suggested by customer via email, weeks even months before actual date of order. We will NOT check email history before executing an order. If no email containing Special Instructions / Changes is received AFTER order is placed, order will be executed without any changes.

 

My outfit is not the exact shade of cream as the outfit shown on your site ?
Please be aware that actual color may differ slightly from that shown. While the essential color will remain the same, that is pastel pink will be pastel pink and turquoise will be turquoise, the actual shade may differ. Minor differences in exact shade of color differ due to lighting differences, individual photographer styles, film development differences, scanner differences and individual pc monitor color settings.  
 

 

 Are shipping charges included ?
Yes. All prices are inclusive of shipping and FREE HOME DELIVERY (no matter where you are)

Do you have a showroom in New York/Mumbai/London ?
No. Our Head-Office is located in Calcutta, India. However, nothing is sold locally from our Calcutta showroom to maintain our 100% export company status.

Do you have a catalogue ?
No. Due to fast turnover of items and sale options, our products are available to view through our online store only.

Can you send me more pictures of your products ?
Company Policy does not allow us to send pictures to customers. All details and pictures are already available online. Should you have any questions about the products, please do not hesitate to email us at dbhotika@cal2.vsnl.net.in
What is the delivery time ?
Depending on the item, all orders are delivered between 4 to 6 weeks. Handknitted  handworked outfits are shipped in 4 weeks. Please note that we do NOT give Guarantees for Delivery Date as we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped. Orders of value less than US $100.00, will be shipped by registered air mail (average transit 10 days)

Can i request a rush order ?
Certainly you can ask for your order to be rushed for a special occasion. We do not charge extra for Rush Orders, however all rush orders MUST be paid for via wwwPayPal.com Money Transfer OR Bank Transfer .  All rush orders are shipped in approximately 15 days (email to check exact time for your outfit) by the fastest possible International Speed Courier Service (transit approximately 4 days). Please note that we do NOT give Guarantees for Delivery Date as we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped.

Are your prices the cheapest ?
We follow a Fair Pricing Policy, where all our items are competitively priced. No product is over-priced and no product is under-priced. If another store can give you the same product at a lower price, rest assured that this is due to inferior quality on their part. Quality goods is our priority and we would never lower prices by compromising on quality. If at any time we get good deals on any raw materials, this discount is passed directly onto the customer.

How do I wash garments when they are dirty ?
All outfits purchased from us need to be DRY CLEANED. Home wash is not recommended.

How do I care for my outfits?
Naturally air dry garment for few hours after each wear. Avoid direct spray of perfume, rain water, exposure to heavy moisture.

Do you share your customer list with other companies?
We never do this nor will ever share our customer list with anybody. This is our strict private policy.

 

Do you give Wholesale Discounts?
We certainly do. As we have a wide range of products, we do not have any fixed wholesale price lists. Wholesale Prices are dependant on Type of Product AND Quantity of each type. For further details, email us at dbhotika@cal2.vsnl.net.in with a proposed order  including ITEM_CODES/ TYPE OF PRODUCT + QUANTITY + YOUR COUNTRY. We will then calculate your discount and get back to you with a quote. FREE Shipping & Packaging is valid for ALL Orders.

Do you have a Special Price for Boutique Orders?
Yes write to us with item numbers and quantities required for price discount, if you are a Boutique Owner. (Valid for Orders with Minimum Five Pieces - Totalling Over US$1000.00 only)

CLOTHING CARE

COTTON
is water-absorbent. Whites can be bleached lightly, but not treated, printed or colored cottons. Before washing vegetable dyed cotton, test for colorfastness by wetting a small corner to see if it bleeds. Soak in cold or tepid water, dry in shade and iron with hot steam.

 
KNITS
are made from looped fibres and can absorb air and water. Wash in cold water and dry flat. Iron on low heat and store folded on broad hangers.

LACE
is an intricate pattern made of synthetic or natural yarns, sometimes stitched onto a base. It can stretch and lose shape if handled poorly. Dry-cleaning is reccomended. Hand-wash at home with a sponge soaked in mild solution of liquid soap and lukewarm water. Spread the lace flat and blot clean. Never bleach. Ironing not reccomended.

 
WOOL
has high elasticity, is flame resistant and has high moisture absorbing quality. Wool should be professionally cleaned. If you must wash at home, use a mild liquid detergent and dry it flat. It can be steam pressed at very low temperatures, however some wools like angora shrink easily so ironing is best avoided.