·         OWNERSHIP
Divyant Impex Corporation is the absolute owner of www.vintage-knits.com

·         SHIPPING COST INCLUDED
The Prices featured in vintage-knits.com are inclusive of world wide home delivery charges by 1st Class Courier Service. Orders of value less than US $100.00, will be shipped by registered air mail (average transit 10 days)

·         VAT/CUSTOMS DUTY
No other hidden charges/cost except in exceptional cases buyer's country may charge VAT and/or custom duties. Although, we at  vintage-knits.com will draw the Invoice mentioning that item sold for personal use and not for resale, yet destination country may charge VAT and/or custom levies, which would be sole responsibility of the customer and to be paid extra at cost.

·         TRANSIT DAMAGES
We take every care to ship the orders in good condition, properly polythene packed and then packing paper wrapped. However the package and dispatched goods may be damaged/soiled due to delivery procedure and customs procedure at the destination country and we will not be responsible for the same.

·         WRONG DELIVERY ADDRESS
We will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer.

·         INCORRECT INSTRUCTIONS
ALL Changes and Special Instructions MUST be repeated after order in an email. We have recently had cases, where the customer has expected his/her order to be executed, incorporating changes suggested by customer via email, weeks even months before actual date of order. We will NOT check email history before executing an order. If no email containing Special Instructions / Changes is received AFTER order is placed, order will be executed without any changes.

·         CURRENCY
All payments are made in US Dollars or in current exchange value of other covertible currency. Payments by Visa and Master Card maybe made in local currency of Swedish/Norwegian/Danish Kroner, Sterling Pound, EURO, Japanese Yen, Hong Kong, Australian, Canadian and New Zealand Dollars.

·         JURISDICTION
All transactions are subject to Calcutta (Kolkata), India jurisdictions.

·         REFUND/EXCHANGE POLICY
Please help us to maintain our high quality of service with our strict NO Return - NO Refund Policy. All products are custom made to particular size and other custom specifications. Therefore orders once delivered, cannot be returned for refund. We try our best to ensure customer satisfaction but it is not possible to follow an open refund / return policy, since products are not readymade stock. However, genuine problems may arise and exchange of outfit for another piece of the same outfit can be undertaken under the following circumstances only:

* The Order is found to be defective on receipt due to our fault / damage in transit.

Divyant Impex Corporation must be informed of any defect / damage within 3 days of date of receipt.

* The Products will be exchanged without any extra cost, once the sold piece is received back.

* All shipping costs for return of the garment to our address in India must be borne by the customer. The Returned Goods MUST reach us no later than 6 weeks from date of your receipt.

* The substituted piece may differ slightly from the original in color and/or prints due to fast changing fashions.

* One outfit cannot be exchanged for anything apart from another of the same.

 

·         PRIVATE POLICY
vintage-knits.com is committed to safeguard the privacy of the customers' personal data. Information required for process and execution of orders will not be shared or passed on for any other purpose. Our authorised online credit card payment processors are PayPal.com and we do not receive any of customers' credit card information.

·         FRAUD POLICY
All fraudulent credit-card transactions (including charge-back) will be dealt with full provision of law. Legal recourse as provided in India and Country of Order/Delivery will be fully utilized to book criminals participating in any type of Credit-Card Fraud.
Please be aware: charge disputes after receipt of merchandise would be regarded equivalent to theft via Credit-Card and are dealt with legal recourse, including direct action from Interpol.
Card fraud is a federal crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively and with a passion to the fullest extent of the law. The ID and address of your computer and your ISP provider have been determined, and recorded as a safeguard against fraudulent behavior and may be used by legal entities to prosecute any guilty parties.
vintage-knits.com considers fraud a direct and serious threat to our business profitability. We do not take any efforts to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.

 

·         COLOR CONSISTENCY
Please be aware that actual color may differ slightly from that shown. While the essential color will remain the same, that is pastel pink will be pastel pink and turquoise will be turquoise, the actual shade may differ. Minor differences in exact shade of color differ due to lighting differences, individual photographer styles, film development differences, scanner differences and individual pc monitor color settings.   .

PLEASE NOTE THAT ALL WHITES ARE NATURAL - BRIGHT WHITES NOT AVAILABLE (TO AVOID BLEACHING CARCINOGENS)

·         SHIPPING and HANDLING
All orders are usually shipped within 30 days for Free Home Delivery. In case of Custom Ordered Garments requiring Heavy Handwork, shipment may take 5/6 weeks.

All garments are first encased in water-proof packets then securely packaged and sealed. All orders are shipped via Speed Courier Services (unless specified otherwise) and delivered approximately within 5 working days from date of shipment.

Rush Orders can be shipped in 15 days approximately (email for exact time-frame of your selected products). All rush orders MUST be paid for via www.westernunion.com Money Transfer OR Bank Transfer . Orders paid for via Online Credit Card Portal cannot be rushed, as this form of payment takes time to verify. SALE PRICES NOT VALID FOR RUSH ORDERS - ORIGINAL PRICE MUST BE PAID .

All orders are shipped by the fastest possible International Speed Courier Service.

Transit time for courier service is usually 3 to 5 working days (Europe) and 4 to 7 working days (USA). Please note that we do NOT give Guarantees for Delivery Date as we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped. Tracking Report of the concerned courier company will be conclusive proof of delivery. Orders of value less than US $100.00, will be shipped by registered air mail (average transit 10 days)

 

·         CANCELLATION OF ORDER
www vintage-knits.com reserve the right to cancel any order suspecting fraud.

Buyers may cancel their order within 24 hours after placing the order subject to payment of a cancellation charge/restocking fee of 10.5% of the total order value.

·         PAYMENT OPTIONS

1.       Pay by credit/debit card/online check /ineternet banking/PAYPAL
At present we can accept Credit / Debit Cards online through PayPal.
For payment by German Banks, MasterCard, Discover and other cards - please check payment option PAYPAL

 

2.       Off Line Payment Option (for those who do not wish to order online)
FOR ALL PAYMENT OPTIONS LISTED BELOW: YOU DO NOT HAVE TO ORDER ONLINE. MAKE PAYMENT AS DETAILED BELOW, THEN SEND US AN EMAIL INCLUDING ORDER DETAILS (ITEM CODE, MEASUREMENTS, CHANGES IF ANY) AND PAYMENT DETAILS (DATE, MODE OF PAYMENT, AMOUNT PAID, DELIVERY ADDRESS)

 

 

From all other Countries - Pay through Bank in USA. (Wire Transfer to and within USA) (save 10% - NOT VALID FOR RUSH ORDERS)
A Discount of 10% on your Total Order is offered when using Bank Transfer for full payment in any country.

Transfer of funds through MT-100 or MT-103

 PLEASE REMIT TO HSBC BANK  OF 140, BROADWAY, 4TH FLOOR, NEW YORK 10005-1196. USA. SWIFT CODE MRMDUS33 FOR CREDIT TO ACCOUNT NUMBER 000-03700-1 OF PUNJAB AND SIND BANK NEW DELHI SWIFT CODE PSIBINBB005 FOR FURTHER CREDIT TO CURRENT ACCOUNT NUMBER 1112 OF M/S DIVYANT IMPEX CORPORATION BRANCH OF ITS CHOWRINGHEE ROAD BRANCH. CALCUTTA.

 

 
       Please obtain SWIFT copy of transfer from your Bank.